Shipping policy

Thank you for shopping with Kosita Jewels. We strive to provide you with the best possible service and ensure your purchases arrive safely and in a timely manner. Please review our shipping policy below:

Processing Time:

  • Orders are typically processed and shipped within 1-3 business days of receiving payment, excluding weekends and holidays.
  • Custom or personalized orders may require additional processing time.
  • You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods:

  • We offer standard shipping for domestic orders.
  • Expedited shipping options may be available at an additional cost upon request.

Shipping Rates:

  • Shipping rates are calculated based on the destination, weight, and size of the package.
  • Free shipping may be available for orders above a certain amount. Please refer to our website or promotional offers for details.

Package Protection:

  • To ensure the safe delivery of your order, we offer package protection at an additional cost. This protection covers loss, theft, or damage during transit.
  • If you opt for package protection, please contact us immediately if your package is lost, stolen, or damaged during shipping. We will work with you and the shipping carrier to resolve the issue promptly.

Lost/Stolen Packages:

  • While we take every precaution to ensure your order arrives safely, we are not responsible for lost or stolen packages once they have been shipped.
  • If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier to file a claim.
  • We recommend selecting package protection for added security and peace of mind.

Address Accuracy:

  • Please ensure that your shipping address is accurate and complete to prevent delays or misdelivery of your order.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address provided by the customer or failure to collect the package from the shipping carrier, you may be responsible for additional shipping charges to reship the order.

For any further questions or concerns regarding shipping, please contact us at kositajewels@gmail.com